VMG Tours - Privacy Notice

We at VMG Concierge Service Ltd. ("VMG", “we”, “us”, “our”) has long recognized that individuals with whom we conduct business value their privacy and we respect your right to privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable.

This Privacy Notice (the "Notice") describes the ways your personal data is collected and used through our websites: www.vmgtours.com and www.vmgtours.co.il (collectively, the “Website"). It also describes the rights and options available to you with respect to your information.

This Notice is part of and should be read in conjunction with our Terms of Service located at https://vmgtours.com/en/terms-service.

We are the data controller of the personal data we collect via the Website.
VMG Concierge Service Ltd. is the data controller for the purposes of the personal data we collect via the Website and for the performance of the services offered through the Website, which include, without limitation, ground transportation services (collectively, the “Services”).
We are based at 8 Ha-Zofim St., Rishon Le Zion 7583208, Israel. 
We collect information you provide us voluntarily and knowingly. You are not legally required to provide us your information.
We collect the following information you provide us during the booking process: full name, email address, phone number, city of provision of services ("Booking Information").
Once you submit an inquiry through the various forms on our Website, we will ask you to provide us the following information: full name, email address, phone number and any other information you choose to share with us ("Inquiry Information"). 
You do not have a legal duty to provide the information, and providing it, is subject to your willing consent. However, there are areas of the Website and parts of the Services that require the use of Information to complete their functions, and such may not be available to those choosing not to reveal the information requested.

We also collect analytical information about your use of the Website.
When you visit our website, we will record and collect certain information in relation to your visit and use of the Website, including: IP address from which you applied, time and date of access, type of browser used, language use, software crash reports, preferences while using the Website, and feedback regarding our solutions or services ("Analytical Information", and together with Booking Information and Inquiry Information: the "Information").
We use Booking Information to provide you with ground transportation services.
We use the Booking Information we collect from you in order to provide you with the Services of ground transportation from your pickup point to your destination. 
The legal basis of collecting and processing your Booking Information is its necessity for the performance of a contract between VMG and yourself. 
We use Inquiry Information to identify and contact you.
We will use your Inquiry Information to contact you about your inquiry 
The legal basis of collecting and processing your Inquiry Information is its necessity for the provision of feedback, comment or service in response to your inquiry and the performance of the service you requested within your inquiry. 
We use your Information for marketing purposes.

You may opt-out from our promotional emails by sending an email to order@vmgtours.com.
We also use the Booking Information and Inquiry Information (subject to your explicit consent), to send you email communications about VMG’s product upgrades, product updates and new products and services. 
You may 'opt-out' of receiving any promotional communications at any time by sending an email to our support service at: order@vmgtours.com. By doing so, VMG will only delete the Information which is required to contact you for promotional communications, while the rest of the Information you submitted to VMG which is necessary in order to provide you with the Services will continue to be stored in the Database.
The legal basis of collecting and processing your contact information for marketing purposes is your explicit consent to receive informative and commercial emails from VMG.
We use Analytical Information to improve and enhance the Website and our services.
We use Analytical Information to improve the Website and to enrich the content on the Website and the services we offer to customers. We also use the Analytical Information to adapt the Website, its content, and or services to users' preferences. 
The legal basis of processing and collecting Analytical Data is our legitimate interests in operating our website and business. 
We will not share your information with third-parties, except in the events listed below or when you provided us your explicit and informed consent
We share your Information with our subsidiaries.
We will share your Information with any member of our group of companies, which means any subsidiary or any holding company from time to time of VMG, and any subsidiary or holding company from time to time of a holding company of VMG, and each company in our group.
We will share your Information with competent authorities, if you violated the terms of your engagement with VMG. 
If you have breached the terms of use of the Website, this Notice or any other agreement you have with VMG, abused your rights to use the Website, or violated any applicable law. Your Information will be shared with competent authorities and with any third party, if we believe it is necessary or justified.
We will share your Information if we are legally required.
If we are required to disclose your information by a judicial, governmental or regulatory authority.
We will share your Information with third-party in any event of change in VMG’s structure.
We will share your Booking Information with our service providers if we use their services.
If the operation of the Services is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition.

We may use third party providers to transport you from A to B. In order for us to do so, we will need to share with them your Booking Information. 
We will retain your personal information for as long as you use the Services.
Your Information is stored by VMG on the ____ serves in Germany. We retain Information for minimum 90 days following the termination or expiration of customer’s business relationship with us.
We implement measures to secure your Information.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Service will be immune from information security risks.
We are and will store your Information in accordance with the applicable data protection laws. 
VMG is based in Israel. Information we collect from you will be processed in servers in Germany and in Israel, which was recognized by the European Commission as having adequate protection for personal data.  
If we will transfer your Information from within Europe to a jurisdiction outside Europe, it will be done to a company which is self-certified to the EU-U.S. Privacy Shield framework or under the terms of a data transfer agreement, which contain standard data protection contract clauses. 
You have the right to access, update or delete your Information and obtain a copy of your Information. 
You may ask to access the personal information about you that is stored in our systems, or have us update, correct or delete such information. You may also be entitled to obtain from us your information (including data we obtained from other sources) in a structured, commonly used and machine-readable format, and have the right to transmit those data to another data controller. If you wish to exercise any of these rights, contact us at: order@vmgtours.com.
You have a right to submit a complaint to the relevant supervisory data protection authority.
Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area and believe we maintain your Information within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to the respective supervisory authority.
You must be 13 years of age or older in order to use the Service.
The Service is not intended for minors under the age of 13. IF YOU ARE UNDER THE AGE OF 13 YOU MAY NOT USE THE SERVICE IN ANY WAY.
If we will change this Notice, we will provide you notice of such change through the Website interface or by sending you an email notice.
From time to time, we may change this Notice. If you are a registered user, we will provide you notice of such changes through the Website interface or by sending you an email notice. In case of legal requirement, we may also introduce immediate changes to the Notice and require that you accept them. In any event, if you do not consent to the amended Notice, we may terminate your user account. The latest version of the Notice will always be accessible on the Website.
Last Update: July 23, 2018